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Privacy Statement

Personal information collected by Australian Fidelity Care Limited (AFCL) is protected by the Privacy Act 1988 (Cth) (Privacy Act). Personal information is any information or an opinion that identifies you or is reasonably identifiable and includes sensitive information.


AFCL complies with the Australian Privacy Principles contained in the Privacy Act in handling personal information collected from clients/beneficiaries, business partners, members of the public, volunteers, employees, delegates, candidates for volunteer work and prospective employees.

The primary purpose for collecting personal information from individuals is to provide services to vulnerable people, including planning, funding, monitoring and evaluating our services. The kind of information we collect will depend on your relationship with AFCL.

Your personal information may be used to:

  • provide you with a service,

  • report to government or other funding bodies how funding is used,

  • process your donation or purchase and provide receipts,

  • communicate with you about how your donation is used or about AFCL services, causes, events, products and services, which we believe may be of interest to you,

  • respond to your feedback or complaints, and

  • answer your queries.

It may also be used for:

  • any other specific purpose for which it was requested and which was advised to you in the collection notice, and

  • directly related purposes.

All personal information collected from individuals will be securely stored by AFCL and protected from unauthorised use or access. All reasonable steps will be taken to ensure information is accurate and up-to-date.

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